Returns & Exchanges

Due to the intimate and sanitary nature of hijabs and headwear, we strictly do not accept returns, exchanges, or refunds for any of the following reasons:

  • change of mind
  • personal preference
  • colour variations caused by lighting or screen differences
  • incorrect choice of colour or style
  • items that have been tried on, unfolded, opened, or handled

👉 All sales are final.
This policy applies to all hijabs, underscarves, caps, bands, accessories, and bundle items.

1. Sale & Discounted Items

  • final sale
  • not eligible for return, exchange, or refund
  • not eligible for store credit

2. Faulty or Incorrect Items (Only Exception)

If your item arrives faulty or incorrect, you must contact us within 3 days of delivery:

Email: info@lumecovehijab.com

Please include:

  • Full name
  • Order number
  • Clear photos of the issue
  • A photo of the packaging and shipping label
  • A brief description of the problem

After reviewing your claim, we may offer:

  • a replacement; or
  • a store credit (only if the item is confirmed faulty or incorrect)

Important Notes:

  • We do not provide refunds, including for faulty or incorrect items.
  • Submitting a claim does not guarantee approval.
  • Lume Cove Hijab reserves the right to request additional evidence and make the final determination.

3. What Is Not Considered Faulty

  • colour differences due to lighting or screens
  • minor fabric variations
  • natural creases from packaging or delivery
  • damage caused after opening or usage
  • handling damage
  • issues resulting from customer misuse

4. Unclaimed Parcels & Wrong Address

If a parcel is returned to us due to:

  • incorrect address provided by the customer
  • parcel unclaimed or not collected

The customer may choose:

  • Pay for re-delivery; or
  • Cancel the order → only the product amount will be refunded (shipping non-refundable)

5. Order Cancellation

Orders cannot be cancelled once processing or shipping has begun.
Address change requests are not guaranteed after order submission.

6. Lost Parcels / Did Not Receive Order

If you believe your parcel is missing, please contact us within 3 weeks of the order date. Claims submitted after this period may not be accepted.

7. Contact Us

Email: info@lumecovehijab.com
We respond within 2–3 business days.